Digital Advisor (1st Line Support)

Watford

£30K + Car

On behalf off our client, we are currently looking to recruit a Digital Advisor (1st Line Support) to join a Civil Engineering Contractor based within Watford.

The Digital Advisor assist the adoption and optimal use of digital tools on site and support our central digital team in the ongoing digitisation of all our aspects of work.

In this role, you will support the systems controllers in configuration and maintenance of digital tools based on experiences from site and report back on user experience and challenges.

Duties

• Quick adaption to and proficiency in digital tool offering
• Commitment to staying up to date with tools and their updates and changes
• Support roll out of tools on new project sites and provide ongoing support to live sites by:
• Train users
• Support sites daily use, issues and queries
• Support sites implementing tools and troubleshooting
• Sett up/configuration of tools for deployment to site including configuration
• In-person support via site visits
• Be responsive to problems and ensure escalation routes are followed when an issue arises
• Recognise opportunities for continuous improvement, gather information form site teams and return feedback to manager
• Attend and record discussions and outcomes from digital tool vendors and account managers
• Promote positive attitude and culture towards digital tools
• Awareness of ISO 19650 and impact on configuration of the common data environment (CDE)

Person Specification

• Customer centric approach
• Adaptability and resilience to change
• Curiosity and continuous learning
• Collaborative and willingness to work in a team
• Personable and confident to present training via MS teams and in-person
• Good written and verbal communication skills
• Problem solving ability

Systems to provide support and training on:

• Alteia
• Timesheet portal
• Oracle Aconex (project ad field)
• Oracale primavera Unifier