Are you a motivated and customer-focused individual with excellent leadership skills? Our client, a leading provider of private working spaces in Newcastle, is seeking a Front of House Supervisor to join their team. With a competitive annual salary of £30,000 and a range of fantastic perks, this is an exciting opportunity for someone looking to take their career to the next level.

As the Front of House Supervisor, you will be responsible for overseeing the daily operations of the front of house team and supporting the Centre Manager. Your primary goal will be to ensure the smooth functioning of the front of house department by implementing efficient processes and setting targets for the team.

• Hours: Monday - Friday 8am-5pm with an hour's lunch (40 hours per week)
• Location: Byker, Newcastle upon Tyne
• Free parking available on site
• Start date: 2nd January 2025
• Salary: £30,000

The interview process will consist of two stages with the client, including preparing a presentation.

Key Responsibilities:

• Develop positive relationships with clients and act as a liaison between tenants and the organisation.
• Review and improve departmental processes to maintain company standards.
• Monitor available spaces and keep track of leads and prospects.
• Stay up to date with market trends and competitors to contribute to the organisation's growth.
• Implement and enforce policies, rules, and regulations.
• Review procedures to ensure consistent delivery of performance.
• Assist with the implementation of new systems.
• Complete monthly billing and ensure all Service Level Agreements are met.
• Prioritise and plan your work according to the needs of the site.
• Assist in projects and contribute to the goals and objectives of the business plan.
• Oversee the upkeep of the spaces and assist with general administration tasks.
• Provide reception cover when needed.

To excel in this role, you should be computer literate, innovative, and motivated, with excellent communication and organisational skills. The ability to provide effective leadership and work well within a team is also essential.

Qualifications and Experience:

• Previous experience in a customer-facing role is essential.
• Strong communication and customer service skills are a must.
• Ability to identify opportunities for continuous improvement and demonstrate vision and passion.
• Excellent written and verbal communication skills.
• Proficiency in multitasking and adjusting tasks in a high-pressure environment.
• An understanding of health and safety regulations and facilities management is desirable.
• A good understanding of operational finance is also beneficial.
• Access to own transport is desirable.

Company perks:

Our client provides an excellent range of benefits to their employees, including:

• Free on-site parking
• Company pension plan
• 24/7 access to a confidential helpline
• Access to a medical support helpline
• Staff Christmas parties and a holiday bonus
• Staff lunches, team-building activities, and ongoing training
• Use of a company phone

If you are looking for an exciting role in the facilities industry, this is the opportunity you've been waiting for. Apply now and embark on a rewarding career as a Front of House Supervisor with our client. Join their dynamic team and contribute to their continued success!

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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