IT Helpdesk Manager
Posted 2 days ago by Ideal Personnel & Recruitment Solutions Limited
- Location:
- Northampton, Northamptonshire
- Job Type:
- Permanent
Responsible for monitoring and managing the helpdesk ticketing system, ensuring timely resolution of issues in accordance with the firm's service level agreement (SLA. To develop and implement helpdesk policies, procedures, and best practices which align to the ITIL framework. To produce … more