IT Service Desk Manager
Posted yesterday by In Technology Group
- Salary:
- £40,000 - £45,000/annum
- Location:
- North Yorkshire
- Job Type:
- Permanent
Manage incident and service request queues, ensuring tickets are handled in accordance with Service Level Agreements (SLAs). Remain hands on as the senior escalation point for complex technical issues or customer concerns. Monitor team performance and conduct regular reviews. … more