Insight Analyst - Complaints
Posted 08/08/2024 by Orbit Group
- Salary:
- £33,600/annum group incentive bonus to 15%, 27 days holida
- Location:
- The Customer Hub, Coventry
- Job Type:
- Permanent
In this role you will need to use data to identify trends and themes for when/why things go wrong for customers across their customer journey. Using root cause analysis techniques, you will demonstrate strong stakeholder engagement and influence to facilitate continuous improvement sessions … more