JOB TITLE: Deputy Cleaning Manager

LOCATION: The Rock Shopping Centre, Bury

HOURS: 40 hours per week, 5 out of 7 days

SALARY: Competitive depending on experience

OVERVIEW

The Deputy Cleaning Manager will be responsible for assisting the Environmental Services Manager (ESM) in managing the Cleaning Operation at The Rock Shopping Centre in Bury, which will include, having day to day contact with the Client, Operations, HR related processes, Management Reporting, Stock ordering and replenishment and management of the cleaning budget.  This role is also a hands-on position which will include being involved in various cleaning tasks.

Main Duties & Responsibilities:

• Assist in leading the Environmental services team to ensure there is a positive and motivational supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off, of all duties and tasks complete.
• A focus on training and development of the team, to establish good working practices with a vision and focus on both the cleaning operation and creating positive customer experiences.
• Security, Health and Safety and compliance.
• Provide professional support to the business in service-related matters and to the Shopping Centre in all contractual matters.
• In the absence of the ESM, taking ownership and manage to conclusion all cleaning feedback or complaints.
• Focus on strategic planning and implementation of best practice and innovation to ensure we remain at the forefront of cleaning and operational practices.
• Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all customers daily.
• Support the ESM in managing and reporting on all cleaning operational budgets, including forecasted spend, where required.
• Assist in the control and delivery of staff rosters, completion of payroll and correct manning level.
• Support the ESM in leading and advising the team in managing absence and holiday records including sickness and annual leave for all colleagues.
• Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre.
• Assist in recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report this monthly to the ESM.
• Support the ESM to ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Ensure strict compliance to the Data Protection Act, GDPR and associated regulations.

Communication

• Ensure effective operational communication including meetings, handovers and reporting.
• Attend daily/weekly/monthly business progress meetings and team meetings as required.
• Written reports to aid in company communication both internally and externally should prove concise and sound.

Brand Enhancement

• Ensure that the Centre Brand Guidelines are always adhered to and assist the ESM to develop the team to deliver first class Customer Service.
• Ensure close liaison with the senior leadership team.

• Support the ESM to deliver long term, sustainable customer satisfaction both internally and externally.

Person Specification:

• Preferred experience in similar role ideally within either the Retail, Hotel or Tourism and Travel industries.
• Able to manage complexity and able to deliver with short deadlines.
• Outstanding stakeholder management, strong relationship building and influencing skills.
• Ability to work in a team environment and stay calm under pressure,
• Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment.
• Experience in managing and coordinating crisis and emergency response is preferred but full training will be given.
• Excellent verbal, written, interpersonal & communication skills.
• Fluent in English with the right to work in the UK.

Essential

• Able to work every other weekend/occasional late night, shift cover to ensure full management of the operation.
• Considered a ‘go to’ person recognized as a role model internally and externally.
• Demonstrates high personal standards, able to identify positive behaviors in others.
• Demonstrates consistent excellence in standards, behaviors, knowledge and skills.
• Develops knowledge and skills of others to deliver objectives.
• Experienced in influencing people, including people senior to their role.
• Experienced in training, coaching and developing others.
• Innovative and creative.
• Proficient in computer use and Microsoft Office Suite.
• Motivated to participate in development opportunities that increase capability and performance.

Desirable

• Proven experience in operational management.
• Proven experience in developing others.
• BICSc qualification.
• IOSH (desirable, but not essential)

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit (url removed).

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.