We are now recruiting for a Client Relationship Executive on behalf of our Stamford based client. This award-winning business offers a great opportunity for someone who is looking to work in a fast paced, dynamic, company. Continual training and career progression are available for the right person.

As a Client Relationship Executive within their Commercial Division, your main responsibility will be to manage communication between all parties whilst managing and maintaining an excellent client experience.

This is a permanent office based full time position. Salary £25K to £30K DOE plus non salaried benefits

Responsibilities

• Act as the main point of contact between customers, suppliers, and lenders throughout the document processing and payout stages.
• To develop and nurture relationships with customers to uphold our exceptional 5-star Trustpilot rating.
• Work closely with the sales team to ensure customer needs and timescales are understood and met.
• Ensure that all customer documentation is processed efficiently and submitted to lenders in a compliant manner, in line with company procedures.
• Collaborate with lenders and share best practices.
• Keep the company CRM system up to date at all times.
• Professionally handle phone and email communications
• Delegate tasks to the administrators.
• Compliance accountability

Key Skills:

• Excellent written communication skills
• Professional and engaging telephone manner alongside confidence in dealing with a range of clients.
• Priority and time management skills
• A team player and problem solver
• Aptitude for providing exceptional customer service.
• Commitment to the company values
• Computer and mathematical literacy
• Ability to work efficiently under pressure.
• Strong eye for detail

Short listing will begin immediately