Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

Company Overview

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

We are currently seeking a Client Account Administrator (known internally as Account Admin) to join our Client Management team at our Corby (Geddington Road) site. 

As Client Account Administrator you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.

As the successful candidate, you will contribute to the overall success of the client contract, and will report directly to the Account Executive.

This is a full time, permanent position working Monday to Friday 9am to 5pm (some flexibility might be required during pear periods) offering a competitive salary and the opportunity to work with a market leader.

Job responsibilities of Client Account Administrator include:

• Management of client queries and log issues with site accordingly
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with
• timeframes as specified
• Management of client inbox, and respond to emails in a professional and timely manner
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer
• queries, Replenishment, Hamper builds, Returns and E.fulfilment
• Processing corrections on orders, review and issue of re-work instructions, corporate order
• management, orders in error corrections and escalations, track sample requests and other
• administrative tasks as outlined in the departmental SOPs
• Managing back orders and accompanying Intraday calls and emails
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client)
• Provide annual leave cover for the Account Executive and administration colleagues
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs)
• Liaising with client key contact on a daily basis in an articulate and efficient manner

To apply for the role of Client Account Administrator you will possess the following skills, experiences and qualifications:

• Previous administrative experience is desired
• Strong IT skills – competent in all Microsoft Office platforms
• Experience within a logistics/warehousing environment would be preferred
• Excellent customer service skills both written and verbal
• Confident communicator to stakeholders at all levels
• Positive attitude and enthusiastic

As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 20 days + 8 bank holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer
• Life Assurance -  x 2 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!