Commercial Administrator
Posted a week ago by Clarity Pharma Ltd
Clarity Pharma Ltd, was founded in 1999 and are one of the leading Pharmaceutical & Health Distribution services. Providing bespoke end-to-end distribution services combined with the latest market insights and strategies. We work with a number of manufacturers providing storage and distribution, supplying to full & short line wholesalers, pharmacies, GP surgeries and hospitals.
We are expanding our Commercial Sales teams and have the opportunity for a Commercial Administrative Support, to support the team.
Role and Responsibilities:
- Managing and resolving customer queries, including complaints, delivery and picking errors.
- Ensuring all customer enquiries are managed in a professional and timely manner.
- Collaborating with various departments to seek further product information to resolve queries.
- Order processing.
- To support the Commercial Director with diary management and general administration duties.
- Managing stock levels for our key lines
- Working to KPIs, SLAs and quality standards to maximise customer satisfaction.
- Following procedures for each task and process/request including logging, processing, and progress chasing enquiries.
- Varied department administration, including daily sales reports, cascade (ordering platform) administration
- Chasing late payments
Person Specification:
- Previous experience in a customer service role (E)
- Extensive complaint handling experience, with a toughened approach to this (E)
- Strong computer skills with excellent verbal & written communication skills (E)
- Highly organised nature with a meticulous attention to details (E)
- Proactive and hard-working with a 'can-do' attitude (E)
- Previous administrative experience and the ability to work in a fast paced, at times pressured environment (E)
- Can work on your own initiative as well as in team (E)
- Confident and innovative approach to work (E)
- Attention to detail and high levels of accuracy in your work (E)
Benefits:
- Opportunities for career progression
- Company socials
- Birthday club
- To be part of an exciting & growing company with a great team
If you believe this role to be a good match, please apply now!
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- CAS0624
- Job ID:
- 221884699
- Applications:
- Less than 10
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