Swansea

Contract Support

Monday – Friday -£24,000

COMPANY PROFILE

• Leading FM provider worldwide
• Over 70,000 employees

Purpose of the Job

• To provide exceptional customer service and business support to contribute to the continued growth and success of the Business.

• The purpose of the Contract Support is to support the Lead Contract Support with all aspects of the contract. Take ownership and co-ordinate the day-to-day reactive tasks.

Main duties and responsibilities

• Review and ensure that Finance Sheets are kept up to date and all quoted works are quoted in a timely manner
• Communicate with client throughout the process of the quoted works being completed from initial raising and acceptance right through to customer satisfaction after works are completed.
• To provide cover for the Contract Support Team during training/annual leave/sickness
• To ensure the timesheets for the engineers are posted on a timely basis before the weekly cut-off and ensuring the accuracy of the data input
• To ensure that Observations are raised on Harbour in a timely basis and send status reminders to the team throughout each month
• Undertake general office duties relating to the contract including:
• Correspondence and filing
• Stationery ordering and administration
• Subcontractor’s administration
• Toolbox Talks/Legislation process updates within logbooks
• Archiving
• Contract escalation process.
• Updating of sub-contractor emergency contact details
• Ordering of engineer’s uniform

Skills/Experience

• A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
• Good PC based skills, with experience in Microsoft Applications – intermediate to advanced level
• Ability to work independently and with minimal supervision.
• Team Player
• Previous experience of a customer-facing role.
• Some financial experience would be an advantage.