Hire Administrator working for a well – established employer in Harrogate.

Role Details:

• £26K - £28K doe
• Monday to Friday 8am – 5pm, 1 hour lunch
• 25 days holiday, plus bank holidays – additional holiday purchase scheme
• Free onsite parking
• Life Assurance cover 3x salary 
• Share save scheme 
• Eye care vouchers
• And more!

Job Description:

Reporting into the Hire Team Leader and working as part of a team, key duties of the Hire Administrator include:

• Take incoming hire calls, (roughly 25/day to the team) and service the hire desk email inbox, (around 60/day to the team). Communication is largely email based, around 90% email.
• Provide first line contact for customers, current and new.
• Quote prices and take orders for hire of equipment and process through to completion.
• Plan delivery and collection of orders in accordance with customer requirements.
• Process all orders to IT systems and paperwork relating to hires, off-hires and inter-depot transfers.
• Ensure that all equipment hired to customers has been properly tested in accordance with company procedures.
• Liaise with the depot teams to ensure equipment is available for hire.
• Maintain knowledge of the division’s equipment for hire and sale.
• Respond to customer requests and queries in a timely and professional manner.

Hire Administrator Specification:

The ideal Hire Administrator will ideally:

• Have experience in a hire coordinator position, (this specific experience is not essential). Essential experience includes administration and customer service.
• Be customer service orientated and passionate about delivering a first-class service.
• Have strong accuracy and attention to detail.
• Be computer literate in Microsoft Excel, Word, Outlook and be quick at picking up in-house systems and procedures.
• Be able to work as part of a small team in a large open plan office.
• Come from a busy and fast-paced environment.
• Be able to prioritise their own workload and multi – task.
• Be able to problem solve.

Full training provided.

Own transport highly beneficial due to the location of client.

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