We are Hestia. We make a difference. 

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in...

Our service provides a place of safety to adults in South London who are experiencing or feel that they are at risk of experiencing a mental health crisis. The service is provided in the evenings and at weekends and bank holidays to support individuals to reduce immediate crises and to plan to avoid future crisis responses by developing coping skills, building resilience, and focusing on strengths.

The service is funded by Southwest London and St George's Mental Health Trust, and it is supported by their statutory services to help individuals using the Café, into appropriate day time support and treatment. The service delivers a range of support from the Café including the reduction of crisis, safety planning for the future, engagement with other support providers, group activities, peer support, and affordable food and drinks.

The operational hours of the service are evenings/nights, including weekends and on bank holidays. The service must be delivered 365 days per year.

Please be advised that we reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

A day in this role looks like….

As a Team Manager at Hestia, you will play a crucial role in our Mental Health & Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Deputising for the Service Manager for the strategic direction and effective functioning of the service.
• Ensuring Specialist recovery workers, Pool Worker and volunteers listen and support people to deescalate their immediate situation and empowering them to develop self management techniques.
• To be supported by the Service Manager in the running and strategic development of Hestia's SWL Recovery cafe service in line with the contractual requirements.
• To work closely with the Service Manager to ensure that Specialist Recovery Workers listen and support people to de-escalate their immediate situation empowering them to develop self-management techniques, build their assets and advocate for their own wishes.
• To be supported by the Service Manager in the development, implementation and maintenance of partnerships and engagement strategies for the Crisis Café Service.
• To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships in nominated borough service.
• Supported by the Service Manager, to manage all elements of service performance related to the contract requirements for the Crisis Café including analysis of KPIs, outcomes and user experience measures.
• To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with the Crisis Café contract requirements.
• With the Service Manager, to maintain the continuing relevance of the provision of the Crisis Café to customers' needs by ongoing planning, monitoring and evaluating and effective service delivery.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of managing services for and with people with mental health and complex needs.
• Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues.
• Experience of performance monitoring and delivering consistently high service user standards.
• Ability and experience of managing complex budgets.
• Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers.
• Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform).
• Understanding of working in partnership with statutory mental health services.
• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans.
• Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material.
• Good knowledge of MS Office systems.
• Able to use computer systems including case management systems to create accurate reports and able to assess and audit staff ability to use computer systems to record client data accurately and to a high standard.
• Ability to write and interpret complex reports.
• Excellent level of spoken and written English.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.