Helpdesk Administrator 
Wakefield  
£25,000 - £28,000 + 25 Days Holiday + 8 BH 

Why are you still settling for a role that you don’t love, in a company that doesn’t appreciate you?

Join a team that values and rewards collaborators, problem solvers, hard workers and innovators. Alongside a huge list of benefits, you’ll be joining a team that proactively prioritises learning and development for every employee to make sure they can build the career they want.

You’ll be given opportunities to grow in your role and move up the ladder with a company that offers maximum job security and employee recognition.

About you:

• The ideal candidate will be enthusiastic, customer facing and have experience in a customer service, helpdesk role or similar. 
• You will know how to work well under pressure
• You will be IT Literate (Word, office, excel, etc)
• You should have excellent communication skills

What your day to day will look like:

• You'll Work Monday – Friday, 40-hour week, based in Wakefield (Commercial Office) 
• Managing correspondence with the customer (emails and calls), logging jobs on CAFM system, scheduling reactive appointments for engineers, following-up planned maintenance to ensure they have all job details and they're meeting SLA's, material co-ordination, subcontractor liaison, uploading and chasing timesheets, expenses etc.
• You will be working as part of the clients helpdesk team, engaging with them daily in a customer facing environment.

What you need to do now

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Amelia Marples 

If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move.