We are currently looking to recruit a Customer Service Advisor for our successful and growing client on the outskirts of Ripley, who offer growth of their employees and offer a number of benefits.

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Natural problem solver
• Excellent communication skills
• Excellent telephone manner
• Previous Call Centre experience is desirable, however not essential.
• Have a strong knowledge of Microsoft applications and web-based platforms

The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you’ll also be:

• Your main focus will be to liaise with customers who contact our Client via telephone, email or live chat
• Work alongside the Engineers and existing customers to arrange visits whilst keeping both informed of any updates
• Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
• Display a professional customer service whilst identifying potential opportunities to maximise processes and targets

Salary is £24,103 per annum

• Annual bonus scheme
• 25 days holiday plus banks
• Extensive training for all employees
• Development Programme
• Wellbeing programme

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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