Customer Service Representative

Company Overview:

Founded in 1994, Sprint handles turnkey commercial kitchen and bar projects with ease and supplies a wide range of cost effective and outstanding quality products from leading manufacturers. Equipment specialists and engineers operate a spot replacement service to minimise any disruption that equipment breaking down may have on your business.

We are part of the Airedale Group who are a market leading design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. Working alongside clients from the initial designs, offering the complete end to end solution with established, long-standing relationships across an extensive, blue chip client base.

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product orders. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to think quickly and provide solutions in a timely manner.

We are looking for someone who is passionate about providing exceptional customer service and who can work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner.

• Provide accurate information about products and services.

• Maintain customer records and update customer information as needed.

• Identify and escalate priority issues to the appropriate personnel.

• Follow up with customers to ensure their satisfaction with the resolution of their issue.

• Prioritise customer requests in order of urgency and work collaboratively with the wider team to ensure enquiries are managed efficiently.

Experience:

• Previous experience within a customer service-based role.

• A pro-active approach with the ability to resolve queries efficiently.

• Excellent communication skills and confident in taking customer calls.

Details:

• Company pension

• Annual Company Bonus

• Monday to Friday 09:00am – 17:00pm

• Occasional Weekend Overtime