Trainee Benefits Technician

Type of contract: Permanent. Full time. 35 hours per week, Monday to Friday
Location: Hybrid/London EC2R 7AF, with up to 3 days working from home after an initial period of training.
Salary: £24,000 a year.  Offer up to £26,000 a year only to an exceptional candidate with the relevant knowledge, skills, and experience.

About the role

This role supports the benefits administration service and works closely with the Senior Technicians and Technicians to facilitate the smooth running of the team. It is a learning and development opportunity, offering a first step to commencing a career in a financial environment.

You will be responsible for:

•  Administering the Scheme’s benefits in accordance with Scheme Rules and the agreed processes and methods, seeking guidance where required.
•  Indexing incoming correspondence accurately and promptly.  Understanding of cradle-to-grave pensions administration is necessary for this.
•  Administering casework in accordance with client service agreements and deadlines, ensuring accuracy and quality in all work activity, identifying, and raising with the Assistant Administration Manager, any areas of risk in the administration.
•  Operating best practice and ensuring processes are documented and followed and constantly reviewing work processes with a view to identifying and raising with the Assistant Administration Manager, those which could be cost effectively and efficiently improved.
•  Ensuring that service standards are met and reporting any service failures to the Assistant Administration Manager
•  Liaising with employers and members as required and dealing with provision of advice about Scheme benefits to employers, members and other schemes.
•  Undertaking any other ad hoc tasks that may be required as part of the benefits administration.

To be considered for this role you will need to demonstrate:

•  Education to secondary level including a minimum of grade C in Maths and English GCSE or equivalent qualification or equivalent experience.
•  Experience of working with Microsoft products, particularly Outlook, MS Teams and Excel
•  Experience of working with systems, following processes and procedures
•  Experience working within a team towards a common goal
•  Accuracy and ability to follow instructions
•  Computer literacy
•  Good written and oral communication skills
•  Ability to work well within a team and to be self-motivate, and
•  Customer service focus  

Other desirable knowledge/experience

•  Administration experience
•  Customer service experience
•  Knowledge of The Pension Regulator

What we offer

•  Hybrid working
•  Flexi time with the ability to generate additional leave
•  26 days holiday entitlement, including 3 days of Christmas closure
•  Best-in-class pension scheme. A generous employer contribution to your pension, and life insurance while you’re paying in
•  Getting to work schemes
•  Private Medical Insurance
•  Social activities during the year

To find out what we offer in more detail, please check our website.

About us

SAUL Trustee Company is a great place to work, whether you’re a pensions specialist, an HR professional or an IT whizz, we might be the next step in your career.

We’re the Trustee and administrator of a multi-employer hybrid pension scheme, and a Master Trust, looking after the pensions of more than 80,000 members.

We’re a friendly team of around 60 people who work part of the week from home and at least two days each week in our central London office.

SAUL Trustee Company (STC) is ranked the 23rd Best Company to work for in the UK in 2023 and we have retained our two-star accreditation as an outstanding place to work.

At STC, we are responsible for:

•  collecting the money members and employers pay into SAUL
•  managing where that money is invested, and
•  making sure we pay the right pension to the right person at the right time.