Job Title: Administrator

Salary: Up to £29,000

Location: Remote - Covering all Geographical Kent & Medway Areas

Role Overview

Our client needs someone to work alongside our operational teams to support the delivery of the Kent & Medway IPS Service.

To stand-out you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others. Your eye for detail and rigorous approach to quality will be crucial in ensuring that the Kent & Medway IPS Service offers the very best support to its participants and that we successfully implement each element of the Individual Placement and Support (IPS) model.

Role Responsibilities

• Be a point of contact for participant enquires.
• Receive and process all referrals to the contract.
• Provide support to the service, enabling front line staff to focus on Participants by managing and completing administrative and support functions.
• Host any key stakeholders visits or events relating to the service ensuring facilities, agenda and arrangements are well-organised and communicated to relevant parties. 5. Take part in weekly team meetings with the team to allow the sharing of ideas and best practices, take minutes and disseminate in a timely manner to the team.
• Collect, collate, and disseminate management information for use in the delivery of the service.
• Produce high level, accurate analyses, and reports of financial and management information for company and external use.
• In partnership with the service manager, develop and implement quality processes for use on the Kent & Medway IPS Service.
• Monitor and audit data capture systems to ensure the recording of all contract performance monitoring and management information is effective to enable the production of reports, and statistics
• Conduct evidence-based quality checks monthly file checks
• Review IPS Fidelity Reports and formulate a continuous improvement plan for each delivery team, ensuring these are reviewed and updated quarterly
• Maintain instructions, guidelines and procedures for staff including SOP, MAF and CRM guides
• Support all delivery teams to maximise performance by using the CRM and MI systems effectively through training, MI analysis and feedback.
• Overseeing timeliness and quality of data inputting, supporting the IPS Service Manager to meet claim deadlines

Experience

• Customer service or administration experience Proven experience of supporting people to obtain or keep work
• Excellent IT skills, including familiarity with Microsoft Office software and previous experience of working with databases
• Demonstrable experience of providing excellent customer service skills
• Excellent interpersonal and communication skills
• Understanding of data protection and information security