2nd Line IT Technician

Gillingham, Kent

£31,000 - £36,000 (DOE) + Company Benefits

Permanent

An esteemed IT Support Company is currently seeking a 2nd Line IT Technician / Senior IT Support Engineer to join their busy service desk team. You will provide Tier 2 level IT support to resolve issues allocated by the IT Manager. The successful candidate will be joining a bustling and proactive environment, contributing your expertise to the seamless operation of IT services.

Sound interesting? Read on…

As the Senior IT Support Engineer / Senior IT Technician you will assist in the support of computer network and associated hardware and software, to enable support for both teaching and learning across their sites.

Responsibilities:

• Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress.
• Senior IT Technician tasked with supporting roll out of new applications.
• Installation and configuration of computer hardware O/S and applications.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Experience of administering networks, reviewing system logs, backup/AV checks and general updates.
• Install and configure computer hardware operating systems and applications.

Key Skills:

• Experience of working within a network/IT field.
• Good understanding of Windows, Mac OS, MS Office, Office 365 and Active Directory.
• Confident in dealing with stakeholders at all levels.
• Managing service desk requests through help desk systems.
• Proven knowledge of Server, PC and networking hardware.

Desirable:

• Knowledge of SCCM – Windows & Application Deployment, Anti-Virus Management.
• Experience of supporting VoIP Telephone services.

** Due to the nature of the position, you must hold a full drivers license and have access to a vehicle.

Company Benefits:

• Flexible working hours
• 25 days holiday
• Excellent career path with training and development opportunities

Interested?

Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description.

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