Job title: Helpdesk Administrator

Location/remote: Newcastle/Remote

Hours

Mon-Thurs: Mornings-0600-1400, Afternoons-1400-2200, Nights-2200-0600

Friday-Sun: Morning-0600-1800, Nights- 1800-0600

Rota

4 days on (8.5hrs)-34 hrs

3 nights on (12.5hrs)-37.5hrs

7 days off

4 night on (8.5 hours)-34 hrs

7 days off

3 days on (12,5 hours)-37.5hrs

4 noon on (8.5hrs)-34 hrs

3 days off

Contract length: 6 Month - likely to extend

Pay rate: £16.30ph PAYE + x1.25 OT rate

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a helpdesk coordinator to join the team on a remote basis.

Your main duties will be assisting with monitoring the turbine activities and reporting any faults noticed.

This is an opportunity to be part of a growing team within a dynamic business, delivering innovation to the renewable energy and Industry.

This is a culture of trust, where focus is on empowerment, diversity and continuous learning. Valuing people is what makes them one global team, with colleagues’ safety at the heart of the organisation.    

Some Key Responsibilities:

• Monitoring wind turbines through IT systems and any turbine faults found must be reported.

• Responding to fault response calls, document and escalate appropriately.

• Responding to customers, warranty and substation queries for Energy Management.

• Responsible for Operational Control (OC) for which 1-day training/course must be undertaken and must pass examination and round table approval for full OC certification.

• Responsible for relaying emergency incident details; will monitor the crisis response telephone, create incidents in the crisis response system, and notify senior management of incidents. 

What we’re looking for:

• A passion for renewable energy and a sense for the importance of leading the change.

• Previous experience in a similar role would be highly beneficial

• Looking for Individuals who are comfortable to work in shifts as per service requirements; to include nights, weekends, and holidays.

• Well versed in working with computers (MicroSoft suite)

• A strong communicator willing to undertake assignments and work Individually.

• Self-starter with ability to cope with the pressures of time.

RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know when applying