Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle/ Plant ndustry with their search for a Workshop Manager to join their fantastic team within thier site in Leicester

THE ROLE:

• Day to day management of the Workshop and Service department
• Improve and optimize on standards / performance of the service team through effective performance management and development
• Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
• Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
• Operating to achieve a very high KPI standard / Breakdown results whilst maintain the company’s standard at all times
• Increase efficiency, effectiveness and profitability of the depots
• Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
• Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
• Reporting directly to directors and keeping all parties updated with constant communication
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
• Advise on the need for investment if and when required within the depots
• Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships

THE CANDIDATE

• Experience in leading, managing and developing teams.
• Experience within the Plant / Commercial Vehicle sector is essential
• Excellent communication skills at all levels.
• Good Organisational Skills.
• An approachable personality
• Ability to focus efforts and prioritise work
• Attention to detail
• Client facing experience being able to manage client expectation
• Ability to work to tight deadlines under pressure

IN RETURN

The successful candidate will receive a competitive package plus great company benefits