The Role:

We are looking for a passionate and proactive individual to join our team as a new UX Researcher!

Digital Marketing is a newly formed team, sitting across the S&A division of PIB Group. There are 5 brands within the division, covering a variety of insurance products from Pet and Motor to Childcare and Healthcare. The group is proud of the heritage of its businesses, with hundreds of years of collective experience in serving customers and leading the way for the industries they serve.

As a UX Researcher, you will be working closely with product managers, designers, and developers to identify and prioritize research opportunities to satisfy both business and user goals.

Roles and Responsibilities:

• Plan, gather, and analyse, insights about users through new studies and reviews of existing data.
• Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal consumption.
• Manage, execute, and analyse usability sessions, with support from other team members.
• Take full ownership of all UX research and run multiple streams of work at one time.
• Create a UX research roadmap for continuous improvement across the product.
• Advise on the most appropriate research methods based on your experience.
• Conduct competitor and exemplar analysis.
• Conduct workshops with internal stakeholders to align business needs.
• Be the voice of the user on your team, alongside the Product Managers, ensuring that the products we deliver solve the customers’ problems while meeting commercial goals.
• Be able to influence product and design decisions with excellent interpersonal skills in a fast-paced environment.

Job Requirements/Skills:

• Comfortable working in a fast-paced environment that thrives on delivering value to our customers frequently.
• Be able to influence product and design decisions with excellent interpersonal skills.
• Three or more years of UX research experience
• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Experience with remote testing tools
• Experience with user groups and feedback sessions
• A strong desire for creative problem-solving with a positive attitude
• Excellent time-management skills
• Proven competency in data analytics and qualitative aspects of UX research.
• Strong commercial acumen with a positive, pragmatic attitude.
• Proven ability to implement appropriate qualitative research methods effectively.
• Data Analytics
• Qualitative and quantitative research

Further information:
As well as a competitive salary we offer the following benefits –

• Competitive holiday allowance with the annual option to buy additional days
• Death in Service benefit of x4 salary
• Company pension scheme
• Enhanced maternity and paternity leave packages
• A flexible benefits package which allows you to add additional benefits to your overall package
• Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
• Referral schemes
• Discounted rates on PIB products
• We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
• If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
• We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
• PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
• Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
• PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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