Apple Mac Support Specialist - 2nd line
Posted 03/10/2024 by Apache Associates
- Salary:
- £40,000 - £46,000/annum
- Location:
- London
- Job Type:
- Permanent
Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes. Maintain accurate, comprehensive ticket records and consistently update clients. Emphasise quality and first- … more